Privacy Policy

1. Introduction

The Redeemed Christian Fellowship, FUTA Chapter(“RCF FUTA”, “we,” “us,” or “our”) operates the Redemption Week '26Pre-Order Platform (“the Platform”). We are committed to protecting your privacy and ensuring that you have a positive experience on our Platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Platform, place orders, and submit payment information.

2. Information We Collect

2.1 Information You Provide:

• • Order Information: Full name, email address, phone number, six-digit order reference, items selected, and any order notes
• • Payment Receipt Data: Images of bank transfer receipts uploaded through the fulfilment page, and transaction details automatically extracted from those images via AI-assisted processing (see Section 5 of our Terms of Service)
• • Communications: Any messages you send via email or through support channels

2.2 Automatically Collected Information:

• • Device information (browser type, IP address, operating system)
• • Usage data (pages visited, time spent, clicks, referral sources)
• • Cookies and similar tracking technologies
• • Approximate location (derived from IP address)

3. How We Use Your Information

We use the information we collect for the following purposes:

• • Order Processing: To create and manage your pre-orders and confirm transactions
• • Payment Verification: To facilitate Merch Committee review of uploaded receipts and validate payments against our bank records
• • Communication: To send order confirmations, payment status updates, and delivery information exclusively from noreply@rw.rcffuta.com
• • Customer Support: To respond to enquiries, resolve disputes, and provide assistance
• • Analytics: To understand how users interact with the Platform and improve the user experience
• • Event Communications: To send information about Redemption Week '26 merchandise updates and event logistics, with your consent
• • Security: To detect, prevent, and address fraud, falsified receipts, and other unlawful activity
• • Compliance: To comply with legal obligations and respond to lawful requests from authorities

4. Data Sharing and Disclosure

4.1 Internal Sharing: Your information will be shared with the Merch Committee, finance team, and logistics partners of the Redeemed Christian Fellowship, FUTA Chapter strictly to the extent necessary to fulfil your order. These individuals are bound by confidentiality obligations.

4.2 Third-Party Service Providers: We may share limited information with third-party providers who assist us in operating the Platform, including email delivery, hosting, technical infrastructure, analytics, and AI-assisted receipt processing. Such providers are engaged only for the purposes described in this Policy.

4.3 Legal Requirements: We may disclose your information if required by law, government request, or court order, including in cases of suspected fraud or submission of falsified payment evidence. We will endeavour to notify you of such disclosure unless prohibited by law.

4.4 No Sale of Data: We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/SSL), secure database access controls, and access limited to authorised personnel on a need-to-know basis.

Important: While we employ industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. The Redeemed Christian Fellowship, FUTA Chapter cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

The Platform uses cookies to enhance your browsing experience, remember preferences, and analyse usage patterns. We use essential cookies (required for core Platform functionality), analytics cookies (to track aggregate user behaviour for optimisation), and preference cookies (to remember your settings). You may disable cookies through your browser settings, but this may affect Platform functionality. We respect Do Not Track (DNT) signals where detected.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and support event record-keeping. Order records — including receipt images and AI-extracted payment data — are typically retained for 3 years following the conclusion of the Redemption Week 2026 event. You may request deletion of your data at any time, subject to legal retention requirements, by contacting us using the details in Section 13.

8. Email Communications

8.1 Transactional Emails: We will send you order confirmations, payment updates, and fulfilment information from noreply@rw.rcffuta.com. These are essential communications and cannot be opted out of while you have an active order.

8.2 Event Communications: With your consent, we may send information about new merchandise releases, Redemption Week '26 updates, and related events. You may unsubscribe from these communications at any time by clicking the “Unsubscribe” link in any such email, or by contacting us directly. We will not send marketing emails more than once per week.

9. Your Privacy Rights

Subject to applicable Nigerian law, you may have the following rights in respect of your personal data:

• • Access: Request a copy of the personal data we hold about you
• • Correction: Request that we correct inaccurate or incomplete information
• • Deletion: Request erasure of your data, subject to legal retention requirements
• • Objection: Object to processing of your data for marketing or analytics purposes
• • Withdraw Consent: Withdraw consent for specific uses of your data at any time

To exercise any of these rights, please contact us using the information provided in Section 13. We aim to respond to privacy requests within 7 business days.

10. Children's Privacy

The Platform is not intended for persons under 18 years of age. The Redeemed Christian Fellowship, FUTA Chapter does not knowingly collect personal information from minors. If we become aware that a minor has submitted information through the Platform, we will delete that data promptly. Parents or guardians who believe their child has submitted information should contact us immediately using the details in Section 13.

11. Third-Party Links and Services

The Platform may contain links to third-party websites, including the RCF FUTA main website (https://rcffuta.com) and navigation services. The Redeemed Christian Fellowship, FUTA Chapter is not responsible for the privacy practices of such external sites. We encourage you to review their privacy policies before providing any personal information. Your use of third-party services is governed by their own terms and policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of material changes by posting the updated policy on the Platform and updating the “Last Updated” date at the top of this page. Your continued use of the Platform following notification of changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us through the appropriate channel below:

14. Data Protection Principles

The Redeemed Christian Fellowship, FUTA Chapter adheres to the following core data protection principles in all its data handling activities:

• • Lawfulness: We collect and use data only on the basis of legitimate and disclosed purposes
• • Transparency: We clearly communicate our data practices through this Policy
• • Minimisation: We collect only the data strictly necessary for the purposes stated herein
• • Accuracy: We endeavour to maintain accurate and current records of your information
• • Security: We protect your data from unauthorised access, loss, and misuse through appropriate technical and organisational measures